FAQ - Aupair job match search service find au-pair child care work nanny work overseas. Also find au-pair and nanny jobs host families agencies overseas child care work.

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eAuPair FAQ's

How do I set up a profile to find a match
How do I set up a set of match criteria in a profile ?
What is the procedure for registration on eAupair.com?
What happens if I lose/forget my login and password?
Why would I add a profile?
I can't log into eAupair.com?
What is eAupair?
What is the Discussion Board?
How much does it cost for a family to become a member of eAupair.com Pro?
What is eAupair.com Pro?
How much does it cost for an au pair to become a member of eAupair.com Pro?
How does a family make a payment?
How do I add an image to eAupair.com?
How does an au pair make a payment?
How do I delete an image?
How do I set a Primary Image?
How do I add comments to my image(s)
How do I change or delete my details?
What do I do if I don't have an electronic photograph?
How do I amend my profile?
Who can become an au pair?
What is an Au Pair?
What is a nanny?
What is the chat feature?
Where do I find the chat feature?
How do I initiate a session?
How do I know that someone wants to talk to me?
What happens if I don't have my photograph in .jpg format?
What is "My Stats"?
What does the family provide for the aupair?
Who pays for the au pair’s insurance?
Who pays for airfare/travel costs?
Who checks the au pair’s references?
How do I change my search criteria?
Hot List - What's it all about ?
Help Tips
What is the Messaging about?
Is it safe to use my credit card on eAupair.com?
What is "Manage My Images"
How do I disable my account?

How do I set up a profile to find a match
Setting up your profiles to find a match is the most important part of eAupair.com and gives you the power to find the exact match for a Family or an Au pair.

Once you have registered:
Click on "Find a Match". You are given five search methods:
Click on "By Search Profile". This screen allows you to run, amend, add, delete or diagnose your profiles (See image below for example of the screen).

When you registered, a default profile was created called "Default Email Profile" and is listed the first time you go to Find a Match. Please follow these steps to create your own profiles to find your match.

On the image below there are 3 points (highlighted in red circles) that will be explained.

New Profile Name
Point 1 This is where you can enter in the name of a new profile, you give it any name that you want. We suggest that the name refers to what you are looking for so that you remember what kind of search it is performing. Eg. My perfect match, An acceptable match or Not so perfect match.
Add New Profile Button Point 2 Once you have entered in a profile name click here on the "Add New Profile" Button. This takes you to the list of criteria that you can search on. Hint : In the list boxes of the criteria, if an option does not matter to you, then do not select anything.
Profile Actions Point 5 These icons are used to manage each profile listed.
Click on this Icon to Run Profiles This icon runs the profile to list the possible matches to the criteria that you selected
Click on this Icon to Amend Profiles This icon allows you to make changes to the profile to adjust and change the criteria.
Click on this Icon to Delete Profiles If you no longer want this profile click to delete it.
Click on this Icon to Diagnose a Profile Sometimes a profile will not yield any matches. You can diagnose the profile to see where the problem is that is causing no matches to be found.

Cannot delete your default profile Your default profile cannot be deleted. This is the reason you have a grey icon for the default profile. If you create further profiles you can delete them. You can amend all profiles as you wish.

Hint : One of the strengths of eAupair.com is the ability to match on each criteria, but at the same time for every extra criteria that you add the number of matches will drop.

Hint : Create many profiles, with a mixture of ones that are very strict and others that have few criteria, but meet minimum criteria, the more criteria you add in a profile the less matches you will find.

Find a Match Screen
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How do I set up a set of match criteria in a profile ?
This page allows you to select or amend criteria for a profile. You can select as many or as little criteria as you wish. Remember that the more criteria you select, the less more difficult it will be to find a match. The best approach is to do the following :
Set up a profile with the minimum requirements that you are looking for, between 1 - 3 criteria. In this profile you should select what is very important to you. You can then create another profile with more criteria selected 3 - 6, which would represent more of a perfect match, you can create a further profile with 6+ criteria set, but experience has shown us that there will be very few matches on a profile with this many criteria set.

What to keep in mind when selecting criteria

Multiple Selections
If you wish to have a match to all entries in the multiple selection boxes (see example image below), select none of the possible entries, which in effect will ignore that particular criteria.
Multiple Selections
Set as Email Profile
When this item is checked a daily email will be sent to you on possible matches against this profile. You can have any of your profiles set as an email profile. For each profile you set as an email profile you will receive an email for each one. If you do not wish to receive daily matches against a profile, uncheck the option.
Sort Profile By
When you run a profile you have the option of sorting the results as follows :
Date Registered - This will be in descending order, with the newest registrations first
First Name - In order A - Z
Last Name - In order A - Z
Reference - By reference number
Country - In order A - Z, from which country the user is from.
Last Login - In descending order of the last date that a user logged into eAupair, which will list the most active user first.

Email and Order Profile
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What is the procedure for registration on eAupair.com?
To register on eAupair.com as an aupair or family do the following:
Click on "Aupair Registration" or "Family Registration".
Complete all the information asked.
You will receive an email at the email address that you entered in the application. The email confirms your login and password.
You now need to amend your profile.
You are also welcome to use the other features on eAupair.com. You are also welcome to upgrade to eAupair.com Pro by clicking on the "eAupair.com Pro" button in the main menu.
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What happens if I lose/forget my login and password?
If you lose your login or password do the following:
Click on the button "Lost Login".
Enter in the email that you used when you registered. The login and password will be emailed to you.
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Why would I add a profile?
The profile is the information used to match you to an aupair or family when a search is done. You might find that the original profile you entered is not being matched. You can then set up a profile where you enter different information to what you originally entered. This then allows more flexibility in the search. You can have profiles with different preferences and you can search by preference.
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I can't log into eAupair.com?
eAupair.com uses cookies to verify you as a user on the site. If you do not have cookies enabled on your browser or your browser does not support cookies then you cannot be authenticated. To read more information about setting cookies read the help under "Login" or click here.
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What is eAupair?
eAupair is an online matching service. We are not an agency and do not offer the services of an agency. We do have a list of agencies on eAupair.com but do not endorse any specific agency. eAupair.com is to be used as a tool to match families and aupairs together. All ground work and legal work is to be done by the concerned parties, we do not endorse any of the families or aupairs that have their information listed on eAupair.com.
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What is the Discussion Board?
The Discussion Board is used for users to post questions and requests that they may have. The Discussion Board is broken into various topics. If you would like to suggest another topic to be added, email us at info@eaupair.com. Click on the topic that you want to read or post messages on.
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How much does it cost for a family to become a member of eAupair.com Pro?
Our site has 2 tiers. The first tier is free. You can register on our site and by doing this your details then become searchable. At this stage you have limited access to our site. The second tier requires that you be a member of eAupair.com Pro. To become a member of eAupair.com Pro, a payment of USD25.00 is needed if you are a family. This gives you full access to our site for a period of 60 days. You are then able to search for aupairs and to contact them directly.
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What is eAupair.com Pro?
eAupair.com Pro is the paid tier of our site. As a member of eAupair.com Pro you are able to get all the contact details of au pairs or families.
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How much does it cost for an au pair to become a member of eAupair.com Pro?
Our site has 2 tiers. The first tier is free. You can register on our site and by doing this your details then become searchable. At this stage you have limited access to our site. The second tier requires you to be a member of eAupair.com Pro. To become a member of eAupair.com Pro a payment of USD10.00 is needed if you are an au pair. This gives you full access to our site for 60 days. You are then able to search for families and to contact them directly.
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How does a family make a payment?
We have a number of payment methods available:

1. SurePay which is available on the website. To use this method you need to have a credit card. To purchase this way please do the following :
Login to eAupair.com.
Click on the "eAupair Pro" button.
Follow instructions from there.

2. You can deposit the funds into the following account:
PNC Bank Philadelphia, Pennsylvania
Account Name : eAupair com
Account Number : 8605430077
Routing Number : 031000053
Swift : PNCCUS33
(If you pay via wire or swift transfer, please add $5.00 to cover charges.)

3. You can send the funds via Western Union OR Money Gram to Maria Marques at the address which can be found under the "Contact Us" button.

4. You can also post a cheque, cash or money order to the address listed under the "contact us" button.
If you make a payment, please let us know as soon as possible to enable us to track it. Please include your email address and login with the payment so that we can activate your account when we receive payment.
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How do I add an image to eAupair.com?
On eAupair.com you can upload images in the following format : JPeg (With the following file extension .JPG).
Make sure that you have a JPG file stored on your PC or Macintosh and you know where it is.

To add images do the following:
Login to eAupair.com.
Click on "My Details".
Click on "Manage My Images".
Click on "Add Another Image".
Click on the “Browse” button to add your photo.
A dialog box appears. This box allows you to find your image.
Find the image on your computer.
Double-click on it or click on the Open button in the dialog box.
The image name and location are displayed on the webpage.
Click on the "Submit" button.
The image is now transferred to eAupair.com.

Note: If you have a large image the transfer may take some time. Please wait until the transfer is complete, for the image to be made available.

EAupair.com creates a small thumbnail image automatically and shows you this small image when the image has been successfully uploaded.
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How does an au pair make a payment?
We have three payment methods available:

1. SurePay which is available on the website. To use this method you need to have a credit card. To purchase this way please do the following :
Login to eAupair.com.
Click on the "eAupair Pro" button.
Follow instructions from there.

2. You can send the funds via Western Union OR Money Gram to Maria Marques at the address which can be found under the "Contact Us" button.

3. You can also post a cheque, cash or money order to the address listed under the "contact us" button.
If you make a payment, please let us know as soon as possible to enable us to track it. Please include your email address and login with the payment so that we can activate your account when we receive payment.
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How do I delete an image?
If you want to delete an image/images:
Login to eAupair.com.
Click on "My Details".
Click on "Manage My Images".
Click on "Delete Images".
All the images you have on our site are listed.
Under each image is a check box.
If the primary image is your only image, then this image will have a check box under it.
If you have more than one image, then all the images EXCEPT for the primary image will have a check box under it.
Click in the check box of the image(s) that you want to delete.
Click on "Submit".
The images are now deleted.

The primary image can only be deleted if it is the only image you have online.
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How do I set a Primary Image?
The Primary image is the first image the user sees when looking at your details.
The first image you upload defaults as the Primary image.

If you wish to change the primary image, do the following:
Upload the new image as explained under the “Adding Images” section.
Click on “Set primary image”.
All the images you have loaded are displayed.
Click in the check box under the image that you want to set as your primary image.
Click on Submit.

The image you selected as the primary image is now highlighted.
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How do I add comments to my image(s)
The purpose of this section is to give the person looking at the image more information about the image.
Use this feature to let the viewer know who is in the picture, when and where it was taken etc.
The limit is 255 characters.

To add image comments do the following:
Login to eAupair.com.
Click on "My Details".
Click on "Manage My Images”.
Click on “Add image comments”.
Your images appear.
Under each image is a box.
Type your comments in this box.
Click on “Submit”.

Your comments are now shown under each image.
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How do I change or delete my details?
Click on "My Details".
Click on "Amend my details" to amend the details that you entered on the registration page.
Click on "Delete My Details" to delete your information from eAupair.com
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What do I do if I don't have an electronic photograph?
If you do not have an electronic photograph, we can scan your photograph for you.
All you need to do is send us your photograph by postal airmail to the address under Contact Us.
Remember to include your name, email address and login reference when you send the photograph.
We shall scan the photograph(s) and add them to your profile on eAupair.com.
Once we have scanned the photographs we shall not be able to return them, so please make sure that you have a copy of the photograph you send us, for your own records.
There is no cost for this service. All you pay for is the cost of the picture and the postage to get the picture to us.
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How do I amend my profile?
To amend your profile do the following:

Login to eAupair.com
Click on "Find A Match".
Click on "By Search Profile".
Click on the amend icon next to "Default Email Profile".
Your profile appears.
Change the fields that you want to change.
Click on Submit.
Your profile is now updated.
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Who can become an au pair?
Au Pairs are traditionally aged between 18 - 27 years old. Au pairing is gaining popularity as more and more people want to experience different cultures and way of life. Therefore anyone can become an au pair. However it is important to note that families have every right to request a crimimal/police report on the potential au pair. Therefore if the potential au pair has a criminal record or any record of child abuse, the person will NOT be able to do au pair work. Traditionally au pairs have been females, however in recent years many males have also started applying for au pair jobs.
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What is an Au Pair?
An au pair is (normally) a young person, who lives with a host family for between 1 and 24 months. The role of the au pair is basically to look after the children, prepare meals and do some light housework.
This is just a basic overview of what an au pair may be asked to do. The au pair may also be asked to:
drive the children to and from school,
help the children with homework, extra murals etc.,
When au pair programs were originally set up the purpose was to ensure an exchange of cultures coupled with looking after children. Therefore an au pair from France would want to work in the United States to learn English, the American culture and way of life. The family in return would also learn about the French language and culture and would get assistance with their children. The au pair does not sign a contract and is usually treated as part of the family. However the conditions of work should be laid down on paper to protect the family and the au pair.
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What is a nanny?
Nannies usually have some type of formal training or have had a lot of experience with children. Nannies usually work full time and are available 24 hours a day. They get 1 or 2 days off per week. Nannies normally have sole responsibility for the child. A nanny signs a contract with her employer.
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What is the chat feature?
The chat facility is a feature on our site that enables users to communicate with each other while they are logged on to eAupair.com. The feature is available to all users.
Only paid users can initiate a chat. An unpaid user can be invited into a chat but cannot initiate a chat. You can only initiate a chat session with a user who is online. The user may take a while to respond, so please be patient.
The chat feature allows families to chat to au pairs and vice versa. It also allows families to chat to families and au pairs to chat to au pairs.
The facility enables users to discuss issues immediately, provided the person they want to chat to is online.
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Where do I find the chat feature?
This feature is available under the “Chat” button on eAupair.com
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How do I initiate a session?
To initiate a chat session, you need to do the following:

Login to eAupair.com.
Click on "Chat".
The Chat window loads.
The "Who Is Online" screen appears.
Click on the user name of the user that you wish to chat to.
The chat screen loads.
You start chatting by typing in the block next to where your user reference appears.
Once you have typed your message, press the “enter” key on your keyboard.
When the person you are chatting to replies, the reply appears in the big block on the left-hand side.
Continue chatting by by typing in the block next to where your user reference appears.
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How do I know that someone wants to talk to me?
When a user calls you for a chat, a pop-up window appears.
The window has the following information “FAMxxxx wants to chat with you?”.
Click “Cancel” if you do not wish to chat.
Click “Ok” to chat.
The "Who Is Online" screen appears.
The following appears: “(FAMxxxx) Joe Soap wants to chat with you.” A flashing icon also appears next to this.
To reply to the user who initiated the discussion, click on the name of the user.
Please wait while the chat screen loads.
To chat to the user who called you, type in the block next to where your user reference appears.
Once you have typed your message, press the “enter” key on your keyboard.
When the user you are chatting to replies, the reply appears in the big block on the left-hand side.
Continue chatting by typing in the block next to where your user reference appears.
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What happens if I don't have my photograph in .jpg format?
If you cannot convert your photograph into .jpg format, we can help you.
All you need to do is to email your photograph to info@eaupair.com
We shall convert and upload the correctly formatted photograph for you.
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What is "My Stats"?
eAupair.com keeps track of how many times your information is clicked on and listed. To check your stats do the following:
Click on "My Details".
Click on "My Stats".
The following is listed: "Times Your Details Have Been Listed in Search Results" and "Times Your Details Have Been Clicked". The former increases by one every time your details are matched by a user. The latter increases by one every time a user clicks on your details to view them.
Note: you have to be an eAupair.com Pro member to view the information under "My Stats".
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What does the family provide for the aupair?
The family pays for the aupair’s living expenses, which include room and board. If the au pair needs special dietary items she/he is responsible for this. The aupair is responsible for all personal items such as toiletries, health supplements, hair care items, etc.

A private bedroom should be provided for the aupair. Extra amenities in the room such as TV, stereo, phone, computer, are not required. However, the more comfortable an aupair feels in your home, the more successful the arrangement is likely to be.

The family can expect the aupair to pay for her/his long distance phone calls.

If the aupair drives the children to and from school and activities, and/or does the grocery shopping, the family pays for gas, oil and maintenance. The family can expect the aupair to pay for gas when she/he uses the car for her/his personal errands. You need to ask your insurance company for the options of how to insure the au pair as a driver of your vehicle(s).
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Who pays for the au pair’s insurance?
The aupair is generally responsible for her/his medical insurance/expenses unless the aupair arrives through an agency, in which case insurance is included in the fees paid to the agency by both the family and aupair.
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Who pays for airfare/travel costs?
Airfare/travel costs are usually negotiable. If the aupair does not come through an agency, families and aupairs often split the cost of a roundtrip ticket. If the aupair doesn’t have the money to pay for her/his half of the ticket up front, families can cover the cost and deduct the balance from wages. However, families' feedback is that this option does not always have a positive outcome as au pairs sometimes cancel their contract after the family has paid for the ticket. The family then loses the money they paid for the ticket. Families may also agree to refund the airfare in full or in part, once the au pair has started working or once the contract has been completed.
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Who checks the au pair’s references?
We highly recommend that you ask for and check an aupair's references before making a commitment to hire.If the aupair does not have previous aupair experience, ask for references from previous employers and/or teachers if they are recently out of school. You could also ask for a police clearance certificate from the au pair's home country. If you are employing an American au pair, you can request that he/she obtain a child abuse clearance certificate.
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How do I change my search criteria?
To amend your profile do the following:

Login to eAupair.com.
Click on "Find A Match".
Click on "By Search Profile".
Click on the amend icon next to "Default Email Profile" or any other profile that you wish to change.
Your profile appears.
Change the fields that you want to change.
Click on Submit.
Your profile is now updated.
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Hot List - What's it all about ?
Hot List is a feature on eAupair.com that allows you to keep track of the Aupairs or Families which you're most interested in. You can also use it to email them in bulk. To use this feature, simply click on the "Add to My Hot List" button. This button is found under the user's image on the user's profile. Once you have added some Aupairs or Families to your Hot List, click on the "Hot List" button off the main menu. You will be given a sub menu to perform the following :
Email All Entries In My Hot List
Email Me My Hot List
Clear My Hot List
Manage My Hot List
List Entries In My Hot List

Email All Entries In My Hot List
This allows you to type a message that is sent to all the entries on your hot list. Please note that a copy of this message is sent to eAupair.com
Email Me My Hot List
This is a report of all the entries in your Hot List, which will be emailed to your email address on file.
Clear My Hot List
Removes all the entries from your Hot List.
Manage My Hot List
All your entries are listed, and you are given the opportunity to add an annotation to each entry or to remove specific entries.
List Entries In My Hot List
Lists all the entries in your Hot List. This is the same function as clicking on "Find a Match" and then clicking on "Hot List".
Manage Hot List Email
When you have sent email to a user, it is stored to enable you to manage it later. You can do the following with this stored email :
Message Sent To List all users you sent this message to. Click on this icon to see a list of all the users that this email was sent to.
Send message to Hot List again Send this message to users on your Hot List again. When you click on this icon you can send the message that was sent to the users in your hot list (and new users). It also gives you the opportunity to amend the message and subject again.
View Message View the message that was sent. When you click on this icon you will see the message and subject that was sent.
Delete Message Remove this message. When you click this icon you will remove the email message from your list.
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Help Tips
The following icon is a Help Tip. Help Tip
A help tip is used to guide you at various points in the web page. If you see one of these icons you can do one of two things.

- Hold your mouse cursor over the small icon, and wait a second or two, a yellow pop up box appears. It gives help on the specific point where the icon is located.

- If the pop up box does not appear, you can click on the icon which will take you to the help on that specific topic.

You can switch Help Tips on or off. To do this do the following :
Login to eAupair.com
Click on "My Details".
Click on "Amend My Details".
At the bottom of all your details is the following checkbox : Show Help Tips on eAupair.com
Uncheck or check as required.
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What is the Messaging about?
The messaging section has two parts to it. One is where you can see messages that have been sent to you, and reply to them. The other is messages that you have sent to users, where you can view and manage them.

The 2 sub headings are : Messages To You and Messages Sent By You.

Messages To You

This section lists the subject, the date the message was sent to you, if it was read by you and the if it was replied to by you. To read the message click on the subject of the message. You can now read the message and reply to it. If the message has been replied to, you will be shown the original message, and the reply. It is very important to read your messages and reply to them. All messages are logged and these stats are shown in your listing when viewed by prospective matches. If you do not reply to messages that have been sent to you, this reflects on your records and reflects negatively on you. Users are inclined not to contact other users who do not reply to their emails.

Messages Sent By You.

When you click on this section you will be shown the status of all the messages that you have sent. If they have been read, replied to and the users reference. You can click on the users reference to go directly to their details. If you click on the icon under Message or Reply, you will see the message that you sent and the reply the user sent. If there is no icon under Reply the message has not been replied to yet. The Delete icon is to delete the message from the system, if you sent a duplication or want to withdraw the message.
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Is it safe to use my credit card on eAupair.com?
All billing and credit card information transmitted through the Internet going to and from eAupair.com is protected using industry-standard encryption over the Secure Sockets Layer (SSL) protocol. Credit Card Information is encrypted using highly secure cryptographic algorithms. GoDady certifies that the eAupair.com web servers are "secure". Please see our privacy and security policy for more information. Click the GoDaddy logo below to confirm our site security.


Secure Websites

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What is "Manage My Images"
eAupair.com allows you to present yourself in the best possible way. You may upload as many images as you wish. In this section you can manage the images that you have online with eAupair.com. The fotos are divided into “Primary Image” and “Other” images. The Primary image is the first image the user sees when looking at your details. Under the "Manage My Images" page, the primary image is highlighted to let you know which is your primary image. If you have more than one image, a button appears on your details page to alert the user that you have more images.
Au pairs
The primary image should be a picture of you. Ideally it should be a close-up head and shoulders foto. Fotos of your family and friends etc., can then be added as "other images".
Families
The primary image should ideally be of the parent(s) and child(ren). Fotos of your family and friends etc., can then be added as "other images".

Tips on the foto that you want to upload:
Make sure the picture is clear.
Make sure that you are appropriately dressed for the foto.

There are 4 options on the “Manage My Images” page:

Add another image.
Delete images.
Set primary image.
Add image comments.

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How do I disable my account?
To disable your details on eAupair.com, please do the following:

Log on to eAupair.com.
Click on "My Details".
Click on "Disable My Details"
Click on "I want to disable my details"
Your profile will not be shown in any searches or email matches. You can enable your details by logging in to the site. Your details will be kept on our site for 12 months.
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